Equipping

Do Your Leaders Know The Expectations?

I am often asked about expectations for Bible study leaders in churches. While I am addressing expectations of volunteer leaders in churches, the principles apply to any organization or role where you are seeking to maximize effectiveness. The Apostle Paul wrote out expectations for deacons and pastors in 1 Timothy 3.  He proposed that there were minimum standards of conduct and character that should be expected of key church leaders.  The office of the small group leader or the Sunday School teacher were not part of the church landscape at that point in history.  However, the principle of standards for key church leaders was established and still applies today.

Which of the following scenarios is most likely to provide the best quality of leadership and the best results?  In the first instance, a nominating committee or staff member enlists a teacher to lead a group and provides them with the date, place, and information about the group with little or no additional orientation or training.  In the second instance, a leader directly enlists someone to serve under his or her leadership providing a basic list of expectations including a commitment to participate in an orientation session and regular training throughout the year.  Assuming that both prospective teachers accept the invitation, who do you suppose will be most effective?  You may think that it is harder to enlist a leader if you establish expectations.  In the short term it can be difficult, but in the long term the culture adjusts and the results are greater. Having expectations of Bible study leaders is “no big deal” in churches that have been doing so over a period of time.

How do you introduce and implement expectations if Bible study leaders have been enlisted without written standards in the past?  Begin by enlisting a team to develop written ministry descriptions for Bible study leaders.  Be sure to include training expectations in the descriptions, but do not construct a list containing too many points.  Identify minimal expectations with a list of five or six points at the most.  These can be expanded in later years as expectations are raised.  Once completed, present these to the leaders as general guidelines.  The leaders do not need to sign these at this point.  Give these guidelines to future leaders upon enlistment from this point forward.  Transition the heading for the general guidelines to leadership commitments the following year.  The leaders make a verbal commitment to serve by these standards as they are enlisted.  In later years you may choose to transition from leadership commitment to leadership covenants where leaders sign a commitment to serve by the written standards.  At this point the leaders are absolutely committed to participate in the equipping plan as proposed in the covenant.

The level of comfort varies from church to church in relation to how far to go in implementation of commitments and covenants.  Having no written guidelines or descriptions is a recipe for low expectations and low results.  Implement the general guidelines at a minimum.  .

Implementing expectations is a challenge.  Thom Rainer made the following observation in his study of effective churches.  He notes: “In our interviews with the leaders of the higher-assimilation churches, we asked if their moving of Bible study groups to become high-expectation organizations had caused any problems.  Their answers were an unequivocal ‘yes.’  Some teachers and leaders refused to agree to stricter requirements and dropped out of ministry and service.  Others resisted, implying that high-expectations hinted of legalism.  Never did we hear that the expectation issue was addressed with ease.  But in virtually every case, the pastor or staff member told us that the pain was worth the gains realized.”

Two more notes that I want to place on the table at this point.  The first is to those of you who are Bible study teachers.  Please do not resist the implementation of standards when suggested by your leaders.  It is not an insult to you but an effort to insure better quality of leadership in the future.  It is certainly acceptable to work with your leaders to determine reasonable standards, but to suggest that there should be none at all is a detriment to the church and ministry that you love.  The other note is to pastors and leaders.  Seek God’s wisdom in the pace of implementation.  You will have a catastrophe if you try to move from no expectations to signed covenants in thirty days.  Take it one step at a time.  Move forward, but do not move too fast.  This is another way to maximize your leadership.

This blog was adapted from p. 99-101 of my book, Sunday School That Really Works.

Choosing to Change

I have an exercise for you. I want you to take a trip on the way home this evening to the local “Blockbuster” Video Store. Check out the new releases on video and tell me which your favorite is. To expedite the process, go ahead and do this mentally. Get in your car and imagine every turn right up until you walk through the front door. [Pause here to take your mental journey.]

How is it going so far? Oh! There is no Blockbuster Video in your community. Hmmmmm. But they were the dominate video rental franchise in this region for almost two decades. What happened? Red Box. Netflix. On-Demand. What happened to Blockbuster? They did not change. Actually they did change “some.” They converted from video to DVD but they did not look ahead and got outflanked by the competition. If someone wants a job at Blockbuster now they will be hard pressed to find an opportunity.

How do you feel about change? I like to say that I like change so long as I agree with it! The reality is that change is a constant reality. What worked in the past does not always work in the present and what works in the present will not likely work in the future. You don’t believe me? Ask an former employee from Blockbuster. The same is true in the church. The same is true for any ministry or organization in today’s ever changing climate.  Change is not a possibility or an option. Change is now a constant reality. Failure to grasp this reality can have devastating effects.

Listen to John G. Millers observations on this subject: “Organizations need to move forward rather than looking back. In other words, to change…and the key to that is changing the way we think. Rather than being held back by rigid thinking and resistance to change, outstanding organizations recognize that change is going to happen anyway, whether people like it or not. Given the organic, constant, and inevitable nature of change, how could we think that what works today will work tomorrow? The reality is, if a strategy or tactic is working now, the odds are high that it won’t work in the future. There is just too much change taking place in our world for it to be any other way.”

He concludes with this: “Simply put, outstanding organizations take charge of change by changing themselves first. For they know that, otherwise, change will happen to them – and if that happens, it might just be too late.”

Great words of wisdom for those who want to maximize their leadership!

Are You Leading or Managing?

Perhaps you have heard the idea that “management is doing things right, but leadership is doing the right things.” Or likewise you may have heard that “Managers manage tasks, but leaders lead people.” I have been a student of leadership all of my adult life. Leadership development is a journey and I am constantly seeking ways to sharpen my skills so that I can maximize my influence. “Leadership” and “Management” are often contrasted as you study the subject of leadership and frankly management is always viewed as the inferior skill. John G. Miller challenges that notion. He points out that good management of people day in and day out is what makes an organization outstanding. He makes his point with no less respect to the value of leadership but views leadership and management as equally important.

For example he points out the way that people describe a good supervisor:

My boss communicates clearly what I should do.

He talks with me and listens to me.

When I get it right, she praises me.

He tells me when I am off track.

I was trained and coached.

She spends time with me.

He shows me respect.

These affirmations are all items that effective managers do day in and day out. If you have responsibility over staff, volunteers, or tasks then you are in a perfect position to strengthen the organization and ministry that you lead. Therefore, regardless of your title, regardless of your level of leadership, learn to manage your responsibilities well and you will ultimately be praised for maximizing your leadership.

Adapted from Chapter Twenty-Five of John G. Miller’s Outstanding; 47 Ways to Make Your Organization Exceptional.

The Most Unreported Number That Makes The Biggest Difference in Small Groups

Do you lead a Bible study group? Perhaps you are a pastor or staff member and you administrate groups. Some groups meet on Sunday morning prior to worship. Some groups meet at other times on Sunday and sometimes they meet during the week. Some groups meet on the church campus while others meet off campus and in homes. Some groups are fairly traditional in structure like Sunday school classes and others are more innovative like community based Bible study groups. Some groups are “open” so that anyone may jump in at any time and some are “closed” with limited time frames and are not open to new attendees until a new cycle begins.

Be sure to understand the strength of one universal principle that motivates growth in “open” groups and consistency in participation of “closed” groups. Here is the principle that applies to any group of any size in any place in any format: Your weekly attendance is ordinarily proportional to the number of ministry connections made by group members during the previous week. I can speak for an hour on this subject but let me drill down quickly and illustrate how it works. Group “A” and Group “B” both averaged twelve in their weekly attendance over the past few months. Group “A” begins to focus on intentional ministry connections for the next few months. The members are purposeful in touching base with those who had to miss for whatever reason, invite an average of six to eight guests each week, maintain contact with the faithful members to express appreciation as well as to identify any ministry needs that warrant a response, and have fellowships each month in addition to the weekly Bible study. Over the course of the month, well over 100 ministry connections were made.

Group “B” has also averaged about twelve in attendance each week. They love one another, are serious about studying God’s word, and are fine-upstanding Christians. However, any ministry connections they made were spontaneous. No on begrudges them for being spontaneous, but if you could track their ministry connections, which you cannot because they do not account for them, you would discover that they were not intentional in connecting with those who had to miss, invited only six people to visit over the previous month, did not reach out to even their faithful members unless they just happened to bump into them somewhere, ministered to a couple of families in severe crisis, and had no fellowship apart from the Bible study time. If you could calculate it, you would discover that fewer than a dozen ministry connections were made in the past month.  Group “A” made over 100 ministry connections and Group “B” had fewer than a dozen. Now you tell me…which group is most likely averaging more than a dozen or which group, if closed, likely maintained the strongest consistency in attendance? It is not rocket science but it is not common knowledge or every Bible study leader would leverage this concept. How about you? How about your Bible study leaders?

If you want to know more, I challenge you to take time to read chapter seven of my book “Sunday School That Really Works.”

Raising Up Committed Kids

I recently had the privilege of preaching on a Sunday morning at my home church. God really blessed the message as I shared some of the anchors that keep your children (and grandchildren) connected to church into their adult lives. This is a message that is inspiring and instructive. I want to do something a little out of the ordinary for my weekly leadership post. May I encourage you to take thirty minutes to enjoy the message, to allow God to speak to your heart, and to share with others? Thanks for your leadership and for allowing me the privilege of investing in your personal growth and ministry.

Do You Really Understand Service?

Servant. Servant spirit. Servant of Christ. Service Organization. Called to serve. Serving customers (churches). Jesus came not to be served but to serve others. Servant leadership.

“Serve” is likely a very familiar term to you. It likely reflects what you do particularly if you serve in a Christian organization. You serve Christ. You serve a church or churches. You serve customers or constituents. Service involves meeting the needs of someone else. Members of outstanding organizations take it just a notch further.  John G. Miller puts it this way. “Real service is simply doing for others that which we don’t have to do.” Think about it for a moment. Real service is not the fulfilling of your responsibilities, your job assignment, or your obvious duties. Real service occurs when you go out of your way to serve someone even though you don’t have to do it.

It can be as simple as picking up a piece of trash as you walk through the garage.  It could be cleaning up a spill.  It could be escorting someone to meet another staff member in your facility. It could be voluntarily staying ten extra minutes to assist a co-worker. It could be setting aside your responsibilities for an hour and going to a neighboring office or another floor to help a ministry getting ready for an event in a crunch. It is taking a few minutes to interact with a staff member from another ministry area to encourage them. It happens when you pause and express appreciation for someone even when they have not necessarily done anything specific for you. The possibilities are really endless. Thanks for doing your job and thanks for those times you serve by doing things that are not even part of your job. That is what members of outstanding organizations do!

Adapted from Chapter Twenty-Four of John G. Miller’s: Outstanding! 47 Ways to Make Your Organization Exceptional

Maximized Leadership: No Excuses

John G. Miller reminds us that “there actually are reasons things go awry: people make mistakes, the ball gets dropped, stuff happens. Life can be complicated, confusing, and complex. Because of this, any one of us on any given day could go on and on withreasons.” You will sometimes find yourself while working for a large organization (or small one for that matter) caught in a situation where you are confronted by an issue that was not directly under your control and for which you may have had absolutely no input or direct responsibility. You are placed in a position where you have to make a response. That can be awkward. Do you make excuses, assign blame, or treat the person raising the issue as if they don’t know what they are talking about? That is the natural course but the problem is that none of those satisfy the person to which you share them.
 
Miller says that “when we attempt to exonerate ourselves with explanations, all they sound like are excuses –  and of course, they really are. What we need to do, instead, is look to ourselves and ask, ‘What can I do?’ and get to work solving the problem. In other words, practice personal accountability.” I will be transparent at this point and acknowledge that of all of the Maximized Leadership articles I post, this may be the one I struggle with most. I have worked all of my adult life to avoid being defensive when confronted with an issue and though I have progressed, I am reminded by Miller’s comments that I have work to do. Miller reminded me that “customers do not care to hear our reasons and excuses.” They speak with us in the hopes that we can take actions to improve the situation that they have raised. I want to work on doing better at owning problems that are raised, seeking solutions, and using whatever influence I may have to improve the situation. We would all do well to do likewise in order to maximize our leadership.

Reverse Accountability

“What did we ever do about…..?”

“Whatever became of……?

“What is the status of that idea we discussed?”

These are the types of questions you expect someone with supervisory responsibilities to ask of those who serve under their leadership. Keeping people accountable is a key component for any organization that strives to make progress. I’ve often heard it said of leaders that they should “inspect what they expect.” You should personally expect that anyone who has leadership over you, whether paid, volunteer, or in a ministry context, will expect you to be accountable to the mission, for instructions given, tasks assigned, as well as for your conduct inside and outside of the organization.

To this point, I have stated what I believe to be “obvious.” However, I have observed in many circumstances through the years that the accountability often flows in one direction (down the chain).  I experienced this in one ministry context years ago with great frustration. How about the accountability of the supervisor or leader to those who follow? No doubt, the person over you is and should be accountable to those who they serve under. Effective leaders are also intentional about being accountable to those who serve under them. To do so, while voluntary, is wise and engenders loyalty, improved morale, and greater effectiveness for the organization in which you serve. What does it look like? Here are two simple ideas for leaders:

  1. Do you have a regular staff meeting or team meeting? Add to the agenda for each gathering an item called “What About?” Explain that this section is not a time to discuss miscellaneous issues. When the team gets to this part of the agenda, they have absolute liberty to ask the supervisor or team leader any question regarding anything that has ever come from his or her lips. Here are some examples “What is the status of…? Whatever happened to…? We discussed doing….., whatever became of that? You said we were going to….When is it going to happen?”
  2. Speak directly to each of your reports, assistants, team members, or employees. Tell them that they have total liberty to ask you at any time about the status or result of anything that they have ever heard you say with no fear of defensiveness, reprisal, or concern for how you feel about being asked. You should do this regularly. I strive to take this approach with those that I lead.

 

Once a team member or employee does ask, you must respond without being defensive. Be honest. Perhaps you forgot. Maybe you got distracted. Maybe you made a decision but failed to communicate the result. Perhaps you have delayed the action because you have information that they are not aware of. Here is the question: Do you desire loyalty from those serving with you? Good attitudes and less complaining? Less frustrated team members? Greater advancement toward your mission and objectives? Take the initiative in implementing reverse accountability!

When is the Last Time Your Team Celebrated?

My wife and I were doing some spring cleaning not long ago. I have been doing my best to de-clutter and I came across some items from my childhood. I specifically came across some “game balls” that were awarded to me following my exploits as a little league baseball player. While I discarded some 40 year old trophies that represented my participation on winning teams, I could not discard the “game balls.” They represented impromptu gifts given by coaches in appreciation for my accomplishments during particular games. In one of the games I drove in the tying run and scored the winning run during the last inning.  In another, I pitched a one-hit shut-out.  There was one more and I cannot recall the occasion for which it was given to me. Notice that I do not have dozens of these “game balls” but only three. It is amazing how much pride I felt in receiving those simple acknowledgments that are still with me four decades later.
 
I want you to take a moment to think about the team or teams that you lead or that you serve on. I trust you are doing great work and God is blessing in many ways in spite of challenges that you likely face. Have you celebrated lately? I want to speak especially to those of you who lead teams. Are you celebrating with your team on occasion? Do you give tangible gifts and reminders of appreciation and rewards? It does not take great resources to do this although sacrificial gifts are certainly appreciated. You can give a card with a personal note, pick up the appetizer or dessert at lunch, or surprise someone with decorations or a surprise in their office environment. The possibilities are limitless and the impact can be long lasting. People get weary, discouraged, and sometimes worrisome as they conduct day to day tasks. Celebration elevates the morale of your team and can provide a boost to get them through the day, a week, a month, or even a fond memory that emerges years later. John G. Miller says that “outstanding organizations celebrate victories.” When is your  next celebration going to take place?
 
Adapted from Chapter Nineteen of John G. Millers; Outstanding; 47 Ways to Make Your Organization Exceptional