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Six Signs of Toxic Attitudes on a Team

“There’s only one thing more contagious than a good attitude – and that’s a bad attitude.”

                                                                             John Maxwell

I just got off the phone with a key leader in a large organization. He was reflecting on a team within his organization and expressed how each individual, though good-natured, were the worst gripers and complainers whenever they got together. I have experienced the same thing on some teams in some organizations. My first job out of college was as a teacher of Social Studies in a Junior High School. The teacher in the room next to mine was constantly complaining about everything and criticizing every person. Even as a twenty-one-year-old young man, my mind always wondered…why don’t they find another job! I am so glad I had the wisdom, even as a young man, not to allow their attitude to rub off on me.

I have always elevated the value of “attitudes” both personally and as a leader. How do you identify the seeds of a bad attitude? Here are a few examples.

  1. An inability to admit wrongdoing. Everyone makes mistakes and the person who cannot acknowledge their mistakes has the wrong attitude…. whether they will admit it or not.
  2. Failing to forgive. People hold grudges assuming they are doing harm to the other party when in reality they are primarily poisoning their own spirit.
  3. Petty Jealousy. When people succeed, do well, are promoted, or win, they should be celebrated and applauded. The person who cannot celebrate has a real attitude problem.
  4. Self-Centeredness. When an individual believes that the world revolves around them they are displaying a level of immaturity that will only hinder those around them and the mission of the organization.
  5. A critical spirit. Criticism is not a gift or an asset. While there is a place for evaluation and critique there is no place for constant criticism. Be the solution and not the problem or the person who only focuses on the problems.
  6. Failure to share credit. While individuals can accomplish much, most significant accomplishments in an organization are the result of many team members working together.

Your attitude matters more than your actual competence. A person with a good attitude can be “coached up” and develop enough skills to get the job done in most cases. A person with competence who possesses a bad attitude can be like cancer to the whole organization. Put several people together and they can totally sabotage the mission. Don’t have a bad attitude. It is a choice. Don’t tolerate bad attitudes if you are in leadership. Failure to address inappropriate attitudes will prevent you from maximizing your leadership.

Some portions adapted from chapter eight of The 17 Indisputable Laws of Leadership by John C. Maxwell.

 

Seven Keys to Multi-Generational Leadership

Five generations. That is how many distinct generations are living in North America today. If you travel back to previous centuries, you would find three generations providing leadership at any given time. However, with the advance in technology, the speed of change, and longer life-spans, you are now living among five generations.

  • The Greatest Generation (those who fought and won WW II) represented by those 73+.
  • Baby Boomers represented by those age 54-72.
  • Generation X represented by those age 38-53.
  • The Millennials represented by those age 24-37.
  • Generation Z represented by those age 8-23.

Brad Szollose is the author of a book called Liquid Leadership: Multi-Generational Ideas That Are Changing the Way We Run Things. It is a worthy read and he shares seven laws to follow if you desire to be effective at leading cross-generational.

  1. A Liquid Leader places people first.
  2. A Liquid Leader cultivates an environment where it is free and safe, to tell the truth.
  3. A Liquid Leader nurtures a creative culture.
  4. A Liquid Leader supports the reinvention of the organization.
  5. A Liquid Leader leads by example.
  6. A Liquid Leader takes responsibility.
  7. A Liquid Leader leaves a lasting legacy.

Szollose has written an entire book illustrating and instructing based on those seven laws and I recommend the book to you. However, there is wisdom in simply viewing the list and assessing your own leadership based on what you see. Today, more than ever, it is important that you develop leadership skills that help you to be effective cross-generational. Consider his list and self-assess yourself in order to maximize your leadership.

The Most Critical Six Months in the Faith Journey of a Child

Which are the most critical six months in the faith journey of a child who grows up in church? It is the six months following High School graduation. What can a parent or church do with that information?

 

Over the last several months I have shared videos designed specifically for parents but beneficial for any and all who care for teens and kids. The January video was the Driver of a Sticky Faith. I followed up in February with a second video that described The Power of First Steps. The third in March was entitled Balancing Bonding and Boundaries. In April you learned about The Ultimate Home Field Advantage. The May video spoke of The Necessity of Modeling Church Engagement. In June you learned the importance of Building a Network of Spiritual Influence for your child. These videos are based on the research conducted by Tom Crites and I to discover what keeps kids connected to church into their adult lives and published in our book, Why They Stay.

 

July is now here and I want to invite you to view the seventh video in the series. In this thirty-minute video I am speaking to parents about the months following High School and critical information parents and church leaders must attend to. Trust me when I tell you that you will be encouraged as a parent, better equipped to help your children as well as other parents and learn principles that can maximize your leadership. Here we go…

 

Eight Warning Signs That a Ministry May Be in Trouble

Perhaps you have known someone that died because they failed to take action. They ignored subtle signs that their health was failing and refused to go to a doctor for medical attention. People are grieved that the person has passed away, but the greater tragedy is that it could have been prevented. It is also sad to see a ministry designed to help the hurting and to see lives changed to struggle to the point of dissolution. It does happen, but you can take action to circumvent the death of a ministry. Here are warning signs that can alert you that your ministry is in trouble and perhaps your leadership role also.

  1. Large turnover in volunteers. Note that it is not unusual to see large turnover at the beginning of your ministry, but it should be less of an issue year by year.
  2. Difficulty finding new volunteers. “I just can’t get people to help or to commit!” Sorry, but that is on you. That is why you are called to lead the ministry. You were placed there to inspire and enlist the involvement of volunteers to carry forth the task of the ministry.
  3. The absence of quality training for leaders. Training is the most quantifiable factor that determines the likelihood of effectiveness in a ministry. If you train well, those equipped will aid in the enlistment of others. If you fail to train you are on your own and the team you lead will lead with low expectations and minimal results at best.
  4. Erosion in the quality of the ministry. Quality is certainly an intangible factor. How do you know? Interview those who have been involved in the ministry over a long period of time and ask them: “How does the quality of what we do compare to a couple of years ago?” It should be better now than ever, or you are going backward.
  5. Erosion in the standards of your leaders. If you don’t expect much you won’t get much.
  6. A sustained decrease in total participation. While participation can decrease occasionally and seasonally, sustained decrease month after month or year after year is the most obvious sign that a ministry is in trouble. A downward trajectory is destined for zero.
  7. Sustained low morale in the ministry. Attitudes can make or break a ministry. Always pay attention to the morale of the leaders and participants. Discouragement never built anything.
  8. No examples of lives being changed. That is what ministry is ultimately about and if no lives are being changed you are not actually doing ministry. It may not happen every day or every week. But if it has been months you know that focus has been lost.

Don’t be discouraged and don’t be caught by surprise. Everyone can do better and heed the warning signs that can help you to maximize your leadership.

Free Copy of New Research on Effective Churches

Dr. Tom Crites and I did a study recently of churches in Georgia that are thriving in our changing culture. The churches identified may not lead in any area that we tend to measure but they excel in many areas including evangelism, discipleship, stewardship, church planting, and leadership. They come in all styles, from all regions of our state, and all sizes. We studied hundreds of other churches to contrast and to see what made the difference and identified nine areas where the attitudes, motivations, and priorities of the pastors differed from struggling churches. The report is called Pivot Points and can be purchased as a Kindle Edition on Amazon for only $2.99. But, as someone who reads my weekly articles, you get a copy for free. Thanks for reading each week!  (Attached the .pdf)

 

For Blog: Email khall@gabaptist.org to send your request.

Choose to Make the Right Impression

A re-post of a blog:  The  way you represent your organization is very important. Please take time to read this post I shared several years ago and apply what I share with your organization.

“9-1-1. Hold please.”
“Excuse me?”
“This is the 9-1-1 operator and I have other calls would you please hold?”
“I’ve got an emergency”
“Do you think you’re the only one. Hold tight and I get back to you when I can.”

That is not the conversation you want to have when you dial 9-1-1. Is it likely to happen? Probably not. However, when you talk on the phone or in person to representatives of a business, an organization, or a church, nothing is more frustrating than to be talked down to, patronized, belittled, or treated as if they have more important things to do. Here is the challenge. Whenever you speak to someone outside of the Georgia Baptist Mission Board (Offices), the person you are speaking with or the audience you are speaking in front of sees you as “the Georgia Baptist Mission Board.” If you are courteous, they see the whole ministry as courteous.” If you are rude, they see whole ministry as rude. If you are interesting in your presentation, they see the Mission Board as an organization of skilled presenters. If you make a boring presentation, they see Mission Board as irrelevant. Does that make sense? People often base their total view of “the Georgia Baptist Mission Board” on their phone conversation with you…or the sermon you preach… or the wisdom you share in a consultation.

On one hand, that is a lot of pressure. On the other hand, that is a great opportunity. Rod Blunck says “Courtesy is free; extending pleasant words costs us nothing. So why not freely give it away?” Here is the bottom line; Your tone matters when you speak. You are an ambassador for Jesus Christ first and foremost. Be respectful, responsive, engaging, encouraging, prepared, flexible. You have experienced it on the other side. Perhaps you have been turned off by a business because of the way you were treated. On the other hand a business may have made a mistake, but handled it so graciously that you are a devoted customer. Set the right tone whenever you speak as an employee of the Georgia Baptist Mission Board. While it is technically true that the Georgia Baptist Mission Board is actually a partnership of churches, most people get their impression and draw their conclusions about us based on interactions that they have with us. I pray that we will interact with church leaders and members in such a way that they consider the Georgia Baptist Mission Board to be “Outstanding.”

 

A Clear Strategy to Strengthen Your Child’s Faith

Who is influencing your children? You certainly are but who else? Is there a way to give your children a spiritual edge that will strengthen their faith? The answer is “yes” and this video will give you tangible ways that you can build a network of spiritual influence that increases the likelihood that your children will be faithfully serving the Lord when they are adults.

 

Over the last several months I have shared videos designed specifically for parents but beneficial for any and all who care for teens and kids. The January video was the Driver of a Sticky Faith. I followed up in February with a second video that described The Power of First Steps. The third in March was entitled Balancing Bonding and Boundaries. In April you learned about The Ultimate Home Field Advantage. The May video spoke of The Necessity of Modeling Church Engagement. These videos are based on the research conducted by Tom Crites and I to discover what keeps kids connected to church into their adult lives and published in our book, Why They Stay.

 

June is now here and I want to invite you to view the sixth video in the series. In this thirty-minute video, I am speaking to parents about the need of purposefully surrounding your children with other godly influencers. You will discover the Biblical roots as well as the research that supports the principles you will learn. Trust me when I tell you that you will be encouraged as a parent, better equipped to help your children as well as other parents and learn principles that can maximize your leadership. Here we go…

Leadership is a Team Sport

A great golfer. Bowler. Tennis player. Boxer.  These athletes stand out because of their ability to carry almost all of the load on the road to success. They certainly have others who support them, prepare them, and coach them, but their success comes down to their personal ability to compete on their own. An effective leader understands that their success will not happen in a vacuum and they must effectively work with a team. Leadership is definitely a team sport.

The best of leaders tend to do these things well because of the team aspect related to their effectiveness:

  1. They are good at recruiting people to serve on their team. Perhaps you have heard of Kirby Smart? Nick Saban? They are great coaches with a track record of success. While they know the “X’s” and “O’s” of football, their success is largely connected to their ability to recruit talent. For the effective leader, recruitment involves seeking out both those who are talented and those who have potential. The life of Jesus is a great example of the latter in that he enlisted men for their potential and poured his life into them. The result: They changed the world.
  2. They are purposeful in delegating. Delegation accomplishes these two things at the very least.  First, it frees the leader up to focus on those tasks that make the most difference.  Second, it allows those who have been enlisted to grow in their experience. Delegation is a necessity and it is also a skill. Learn when and what to delegate and you will be able to move your mission forward.
  3. They coach those they have enlisted.  I will refer you to last week’s article [Click Here]  to reinforce the point. Once you delegate you must train (if necessary) and evaluate.  Set your team members up for success, not failure, by giving them clear instructions, and the tools or training needed to accomplish the task(s) that are delegated.  If you can do this you will maximize your leadership!

 

Portions adapted from Chapter 4 of What to Ask the Person in the Mirror. by Robert S. Kaplan

How Your Church or Organization Can Develop a Culture of Friendliness

Most weeks I write articles to help you advance in your leadership. Today I want to ask you to allow me to model how you lead a church or organization to be friendlier.

  • For the business that equates to more customers and more sales.
  • To the non-profit organization, it results in more volunteers and higher contributions.
  • In an educational setting, it results in an environment more conducive to learning and growth.
  • In a church, it results in more people coming to faith in Jesus.

I preach messages in churches every week and on this occasion, I want to invite you to hear me instruct my congregation on this subject. The sermon title is “Yield to Pedestrians” and you will learn why when you view. The subject is the importance of warmly receiving guests who come to our church. If you are a leader you can learn about leadership as well as practical ways to help your church or organization. It is thirty-five minutes long but I think it is worth it. It will also help you get to know me a little better if you read my articles but we have never met. I hope you enjoy and that it will maximize your leadership.

 

8 Ways to Get Co-Workers to Accept Your Suggestions and Ideas (Part One)

Communication. If you work with a group of people in a church, non-profit, or business, you will hear repeatedly about challenges related to “communication.” Communication regarding marketing. Communication regarding the promotion of your church or organization. Communication between executives and staff members. Communication between departments. Communication with customers. The list goes on and on. I received a question recently from a staff member about improving communication between fellow staff members within the organization. I shared some thoughts in a staff meeting and believe it might be helpful to you in your work. I will share this in two parts over the next two weeks. Here is the question and four of the eight suggestions I provided:

Question: How do I get someone to see my point of view without making an immediate judgment? How do I get others to “see what I see” so that better decisions can be made?

  1. Build your own credibility by attending to the quality of your own work. A person who has a reputation for a high level of productivity is more likely to get their idea across than the person who is viewed as lazy, low-energy, apathetic, or less competent. Your ideas will lack credibility if you are not doing a great job with what you have been assigned. Seek to be an all-star at your work and you can rest assured that co-workers and leaders want to hear your ideas and your point of view.
  2. Build trust through strengthening relationships. I listen closely to those I trust. The same is true for you and for the person that you want to listen to your point of view. How do you build trust? It comes down to the depth of the relationship. It is important that you spend casual time getting to know your co-workers and leaders. Care about people personally and they are more inclined to hear what you have to say. Spend time purposefully building relationships with those you serve or work with in anticipation that you will want to share ideas, strategies, suggestions, and challenges. Their ear will be as large as your personal relationship is strong.
  3. Give the data and empirical evidence if available. Everyone has an opinion and they are certainly entitled to it. However, that does not mean the opinion has any value. Be sure you know the facts, and when you can share objective data to support your point of view, you will increase the credibility of your suggestions and ideas.
  4. For your supervisor or someone in authority, “nudge but don’t nag.” It is important to take stock of who you are dealing with. If the person you want to express your idea to is a person in authority, you can do your reputation more harm than good if you push too hard. Remember also that when you present an idea to a supervisor, and if he or she receives it, you own it. That means you have (extra) work to do. However, if you are a productive team member, that results in motivation for you rather than fear.

Stay tuned for more next week and this information will maximize your leadership.